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General terms and conditions for selling online products


1.1 These general terms and conditions apply to all orders made by private customers and companies via the online shop of Mr. Hemp (S.G.T. Gautschi), Badhausstrasse 17, 3063 Ittigen hereinafter referred to mrhemp.ch.

1.2 with confirmation by the appropriate checkbox at the conclusion of the order, these general terms and conditions are deemed accepted by the customer.

Offer and conclusion of contract

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order.

2.2 By confirming the order by means of the button (Buy) the customer gives a binding order of all products listed on the order page.

2.3 Immediately after receipt of the order mrhemp.ch confirms the order by e-mail. The contract of sale is only concluded by delivery of the goods.

Prices and shipping costs

3.1 prices are quoted in CHF, the processing is included. Shipping costs will be charged separately. The quoted prices include the legal value added tax.

3.2 Other taxes and costs are not applicable (with the exception of customs duties for deliveries abroad).

3.3 The provider reserves the right to change the prices at any time. Customers are subject to the prices published on the website on the order date. Erroneous prices are reserved and are not binding.


4.1 The goods are delivered nationally and internationally.

4.2 We offer goods which may not be sold to customers under 18 years of age. If the customer orders such items he must indicate his date of birth and confirm at the conclusion of the order that he is at least 18 years old. We reserve the right to check this information and to request proof of age if in doubt.

4.3 The delivery time is 1 to 2 working days (except international shipments), unless otherwise stated in the offer. If a longer delivery period is necessary, the customer is informed at the latest after the end of this period. If no information is provided, the customer shall be entitled to waive the delivery.

4.3 should not all ordered products be in stock, mrhemp.ch is entitled to partial deliveries. International deliveries are not shipped until all items are in stock.

4.4 Should the delivery of the goods fail due to the customer's fault despite the delivery attempt, the mrhemp.ch may withdraw from the contract. Any payments made will be refunded immediately.


5.1 Payment is usually made in advance. Regular customers can also be supplied by invoice. The payment is possible at the request of the customers in the following ways:

-PostFinance: Via an encrypted connection to postfinance, you can settle your purchase directly with your postal account.
-Twint: You will be redirected directly to the page of Twint where you can pay by your preferred payment method.
-Bank transfer: After completing the order you will receive a confirmation with our account details. You can pay the amount using online banking or bank transfer.
-Credit card.
-The goods are usually shipped within 24h (weekdays) after receipt of payment.

5.2 When paying by invoice, the payment period is 30 days. Mrhemp.ch is entitled to charge its expenses in the Dunning business to the defaulting customers. Legal action is reserved.

5.4 A settlement with non-recognised or non-legally determined counterclaims by the customer is excluded.

5.5 The customer can only exercise a right of retention if the claims are based on the same contractual relationship.


The goods remain the property of mrhemp.ch until full payment has been made. Prior to the transfer of ownership, a pledge, security assignment, processing or transformation without the consent of mrhemp.ch is not permitted.

Warranty and Liability

8.1 Mrhemp.ch guarantees, for a period of 24 months, that the goods have the promised properties, that there are no deficiencies affecting their value or suitability for the intended use, and that they conform to the prescribed services and specifications. For foodstuffs and other perishable goods the warranty is valid until the end of the minimum durability date. In the sense of rectification or replacement, Mrhemp.ch reserves the right to remove an existing defect or to supply a defect-free item.

8.2 The buyer shall check the delivered goods as soon as possible and report any defects immediately. You will find our responsible customer service in the imprint at www.mrhemp.ch. You can also contact us by mail to info@mrhemp.ch.

8.3 If rectification or subsequent delivery fails, the customer is entitled to rescind the contract. This does not apply to insignificant defects. A customer's right to a reduction is excluded.

8.4 For international shipments: the customer informs himself about his current laws in his own country. Mr. Hemp guarantees the shipping, but not the successful delivery. If the customer has not informed himself prematurely about his current laws or has made a criminal offence, there are no claims that can be asserted at Mr. Hemp. Liability is excluded.

8.5 All offers, pictures, descriptions and prices are without guarantee. There may be deviations depending on the manufacturer.

Liability for online Connection

9.1 The provider undertakes to provide security in accordance with current technical standards and to comply with the rules of data protection in systems, programs, etc. which belong to him and to which he has influence.

9.2 Customers have to ensure the security of the systems, programs and data that are in their sphere of influence. Customers should keep passwords and user names confidential to third parties in their own interests.

9.3 The provider shall not be liable for defects and malfunctions which he is not responsible for, especially for safety defects and operating failures of third parties with whom he cooperates or is dependent.

9.4 Further, the provider is not liable for force majeure, tear abuse procedure and disregard of the risks on the part of the customer or third parties, excessive stress, inappropriate resources of the customer or third parties, extreme environmental influences, interventions of the customer or Interference by third parties (viruses, worms, etc.) that happen despite the necessary current safety precautions.


The content and structure of the products published by mrhemp.ch and the entire Internet offer are protected by copyright. The use of contributions and work aids for personal use by the customer is permitted, but a complete or partial commercial distribution of the express consent of mrhemp.ch


Mrhemp.ch excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract of the persons and substitutes. MRHEMP.CH assumes no responsibility for errors that are not in your area of responsibility, in particular for operators of telecommunications services, the hosting provider or other third-party service providers. Liability for international shipments is also excluded.

Legal venue and applicable law

13.1 The contractual relations between the customer and mrhemp.ch are subject to substantive Swiss law, excluding the United Nations Convention on the International Sale of goods from 11 April 1980.

13.2 For a customer's actions, the Court is responsible for the domicile or domicile of one of the parties. The Court of the place of residence of the defendant is responsible for complaints from the provider.

Final provisions

If any part of these terms and conditions should be ineffective, this will not affect the validity of the remaining provisions. In lieu of the ineffective provisions, the relevant legal provisions are in effect.

*Translation errors reserved. The German version of the general terms and conditions is applicable.