FAQ SHIPPING

FAQ

F A Q   S H I P P I N G


What does the package I get from?

We ship with Swiss Post and this in a neutral packaging. No hints are printed on the packaging material that indicate hemp. Only the sender and recipient address is visible. Depending on the quantity ordered, you will receive your goods in a shipping bag, Maxi Letter package or package.


What shipping costs do I have to pay?

Our shipping costs amount to 69.-Always at CHF 4.90. FROM CHF 69.-We send free of charge. (National only). International shipments can cause different shipping costs. The effective costs will be shown in the invoice view after the order. At this time you still have the possibility to cancel your order if the shipping costs do not match your expectations. Once in a while you can also benefit from a free shipping at 69. Come by regularly or sign up for our newsletter.


How quickly will I receive my ordered items?

As soon as we have received the invoice amount, we usually send it immediately by a-post (Packages B-post). In exceptional cases, it may take longer. However, partial deliveries are made so that you can get the items that may not exist for free after delivery. For international shipments, the delivery time can vary greatly. This depends on the provider in the respective country. You will get a tracking code from us to track your package. Attention: Various countries do not support the tracking Code service.


Transfer time of payment options:

Postfinance: Immediately. Order will be processed immediately after payment.
Twinn: immediately. Order will be processed immediately after payment.
Transfer: 1-2 days. Upon receipt of payment, your order will be processed immediately.

Credit card: Immediately. Order will be processed immediately after payment.



All items are sealed and shipped in a neutral packaging.

We have a great interest to send you our articles in an environmentally sustainable material. For this reason, our packaging is made of recycled material.

 

Your confidentiality wish is important to us

On the packaging you will not find any hints about hemp or advertising for accessories. Only the recipient address is visible. If you have any questions please contact us via the contact form.

 

Shipping Methods

Die Post

Swiss Post: Letters, Packages, mailing bags and maxi letters. (Maxiletters max. C5 format, 5cm height and 250g.)

After receipt of payment, we send the Swiss post immediately. All letters will be sent a-post. These are most orders as we can send you the goods up to 5cm thick and 250g as a letter (small carton).

As a rule, you will receive your goods the following day.

 

If you place an order that weighs over 250g, we will also deliver by Swiss Post.

Here you have the option to choose between standard shipping (delivery 1-3 working days) or express (if ordered by 4 p.m. the following day incl. Saturday until 9 a.m.).

 

International Shipments:

 

Special conditions apply to international shipments. It is important that you inform yourself in advance about the laws in your country. International shipments are made only at your own risk. Further information can be found in the terms and conditions and in the confirmation mail after the order.



If you have any doubts, do not hesitate to contact us.



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